The Design Process
There are several ways to obtain a design for your new kitchen. If you would like to design your own kitchen or experiment with
different layouts feel free to use the online design tool. If design is not your thing then why not take advantage our our
kitchen design service. We make a charge of £150.00 for this service which is fully refundable against the cost of your kitchen.
All we need to get a design underway are the dimensions of your room.
The Quotation Process
To obtain a quotation for your new Schuller kitchen simply send us the design you created with the online design tool. If you are
taking advantage of our design service you will automatically receive a quotation for the completed design. Our prices are
very competitive and we should be able to make you a significant saving.
Accepting a Quotation
If your happy with the quotation we have provided all we need is your acknowledgement via email. Once we have received this we
will then prepare an order on our system for the contents of the agreed quotation.
Placing Your Order
To place an order we require confirmation that you are happy to proceed in the form of a written confirmation email. Once this
has been received we will raise an order for your kitchen and place it on our system ready for payment.
Making Your Payment
A deposit payment must be made in via credit card. Once your payment has been successfully received we will then release your order
into manufacturing with our German manufacturing partners Schuller. If you wish to cancel your order for any reason this must
be done within 7days of making your payment. We must receive written notice that you wish to cancel your order. After 7 working
days we are unable to withdraw an order from manufacturing.
The Delivery Process
Once your order has been processed we will provide a provisional date for delivery. This date will be confirmed to you once your
kitchen has entered the manufacturing stage which is approximately 7 days after your payment has been received. Several days
prior to the confirmed delivery date you will receive an email from us which details how to receive your kitchen delivery and
how to check the paperwork and what to do in the unlikely event of damages. We would always recommend that you take time to
read our Terms and Conditions of Sale which are available here
Service and Aftercare
Your new kitchen is protected by a 5 year warranty. This cover's the furniture manufactured by Schuller against failure. This warranty
does not cover accidental damage, or damage to the manufactured furniture incurred during installation. We provide a general
care leaflet which outlines how to care for you new kitchen. We recommend that you read the care guidelines supplied with you